Loft Notes Support

We're here to help you get the most out of your private workspace.

How to Get Support

Before reaching out, please check the general information below. Loft Notes is designed to be simple, but we understand questions arise—especially regarding syncing and data management.

1. Frequently Asked Questions (FAQ)

Since Loft Notes relies heavily on Apple's core services, most issues are related to local device settings or cloud sync status. Please check these common points first:

• Syncing Issues: Ensure your device is signed into iCloud and that iCloud Drive is enabled for Loft Notes in your device settings. Syncing requires an active internet connection.
• Data Backup: Because all your notes are stored in your private iCloud account via CloudKit, your data is automatically backed up by Apple's iCloud service. You do not need to manage external backups.
• Features: Refer to the home page for a full list of current app features.

2. Contact Our Team

If you're experiencing a bug, have a specific question about the app's functionality, or need assistance, please contact us directly. When reporting a bug, providing your device model and the version of iOS/iPadOS you are running will help us greatly.

3. Privacy Policy Questions

For questions or concerns regarding our data collection, usage, or security practices, please consult our official policy:

View the Loft Notes Privacy Policy